Question 1

Do You Have a Showroom?

Accepted Answer

Little Lots Furniture maintains a spacious showroom in Johannesburg, Roodepoort North and Garsfontein, Pretoria East (Gauteng), showcasing ergonomic office chairs, executive desks, reception units, filing cabinets, and full office setups. Visits are strictly by appointment to ensure personalised service. Schedule via phone (081 556 3066) or WhatsApp during business hours (Mon-Fri, 8 AM–5 PM SAST).

Question 2

Do You Have a Retail Store?

Accepted Answer

Little Lots operates primarily as an online wholesaler and manufacturer-direct supplier without a traditional walk-in retail store. This keeps prices 20–30% lower than competitors. All sales take place via littlelotsonline.com. Showroom previews are available by appointment for serious buyers.

Question 3

Do I Need a Login for Online Orders?

Accepted Answer

Yes, a customer account is required to place orders on littlelotsonline.com to track deliveries, access promotions, and manage bulk quotes securely. Contact sales@littlelotsonline.com or call 081 556 3066 to set up a free login. Guests may browse products and request quotes without logging in.

Question 4

What Are Your Lead Times?

Accepted Answer

Stock items such as standard office chairs and desks ship within 3–5 working days with Gauteng delivery and installation. Custom or manufactured items take 3–4 weeks, extending up to 6 weeks for special fabrics or colours. Nationwide orders add 1–2 transit days.

Question 5

Where Do You Deliver?

Accepted Answer

We deliver nationwide across South Africa, with priority service in Gauteng including Pretoria and Johannesburg. Installation in Gauteng starts from R600 ex VAT. Remote areas may incur surcharges, confirmed in your quote.

Question 6

Do You Handle Bulk or Project Deliveries?

Accepted Answer

Yes, we specialise in phased office rollouts including bulk chair and desk installations. Discounts range from 5% for smaller orders up to 25% for 30+ items. We also offer CAD layouts, storage options, and coordinated logistics.

Question 7

What Is the Warranty Period?

Accepted Answer

Most products include a standard 5-year factory warranty, with up to 12 years on premium frames. The warranty covers manufacturing defects such as mechanism failures or peeling. Claims require proof of purchase and can be submitted via email with photos.

Question 8

What Is Your Returns Process?

Accepted Answer

Returns are accepted within 30 days for unavailable or damaged items. Cancellations before dispatch incur a 15% administration fee. A Returns Authorisation Code (RAC) must be obtained before shipping items back. Returned products are inspected upon receipt.

Question 9

What Happens If an Item Is Faulty?

Accepted Answer

Faults must be reported within 1 year with photos and proof of purchase. We arrange free collection or onsite repairs where possible, including replacements for defective components under warranty.

Question 10

What Payment Options Are Available?

Accepted Answer

We accept EFT/bank transfers, online credit and debit card payments, and account facilities for approved businesses with 30-day terms. All transactions are PCI-compliant. Cash on delivery is not currently available.

Question 11

Do You Offer Space Planning?

Accepted Answer

Yes, we provide free office layout planning using CAD software. Send your dimensions or photos via email or WhatsApp for customised space designs aligned to your furniture needs.

Question 12

Do You Offer Bulk Discounts?

Accepted Answer

Yes, bulk discounts are tiered as follows: 5% (1–7 items), 10% (8–10), 15% (11–19), 20% (20–29), and 25% (30+ items). Custom project pricing is available upon request.

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