Little Lots Furniture — Returns
Send it back to the factory, done properly.
If something isn't right, we'll take it back at our Roodepoort North factory. Here's the address, how the return works, and what to expect once we've inspected the piece.
Factory returns address
36 Geoffrey Street
Roodepoort North
Gauteng
Please include your order number or invoice inside the package so we can match it to your purchase on arrival.
How a return works
Five steps from the moment you get in touch to the moment it's settled.
01
You contact us
Use the form below with your order number and the reason for return, within 15 days of purchase.
02
We confirm and arrange
Sales will reply with a returns reference and the drop-off or collection arrangement.
03
Item reaches the factory
Deliver or send the item to 36 Geoffrey Street, Roodepoort North, with the reference visible.
04
We inspect it
Our team checks the item's condition and classifies it as brand new boxed, reboxed, or second-hand.
05
You get the outcome
We confirm the classification and the refund, exchange, or credit that applies, by email.
How we classify a returned item
Every return is inspected on arrival. The condition it's in decides which of these three it falls under.
Brand new, boxed
Unused, unassembled, and in its original packaging with all parts and fittings present. Qualifies for a full refund or exchange.
Reboxed
Opened or lightly handled but in original, resaleable condition, repacked by our team. May carry a repacking deduction.
Second-hand
Assembled, used, marked, or missing original packaging or parts. Refunded at second-hand value, or handled as a store credit.
Terms & conditions
The rules that apply to every factory return.
- Returns are accepted within 15 days of the original purchase date. The date on your invoice or receipt is used as the reference point.
- Every returned item is inspected on arrival at our Roodepoort North factory before any refund, exchange, or credit is processed.
- Based on that inspection, the item is classified as brand new boxed, reboxed, or second-hand, and the outcome follows the class it falls into.
- Proof of purchase (invoice number, order confirmation, or receipt) is required for every return.
- Items must be returned complete, with all fittings, fixings, and included parts, to qualify for the brand new boxed or reboxed classification.
- Custom, made-to-order, or clearance-marked items are assessed individually and may fall outside standard returns — contact us before sending these back.
- Transport of the item to 36 Geoffrey Street, Roodepoort North is the customer's responsibility unless a collection has been arranged with our sales team in writing.
- Refunds are paid back via the original payment method. Store credit and exchanges are processed once inspection is complete.
Start a return
Send us your order details below. This goes straight to our sales team, and you'll get an automatic confirmation email while we prepare a full reply.