Little Lots Furniture Return Policy
Effective Date: April 6, 2025
At Little Lots Furniture, we aim to ensure customer satisfaction with every purchase. However, we understand that there may be instances where you need to return an item. This policy outlines our terms and conditions for returns.
Quick Reference Guide
Return Aspect Details Return Window 30 days from delivery date Condition Requirements Original condition, unassembled, unused Packaging Original packaging required Handling Fee 10% of purchase price Refund Processing Time14-21 days after inspection Damage Reporting Deadline 24 hours from receipt
Eligibility for Returns
✓ Items returned within 30 days of delivery
✓ Products in original condition and packaging
✓ Unassembled and unused merchandise
✓ Items with valid Returns Code
✗ Custom or made-to-order products
✗ Items without original packaging
✗ Assembled or used products
✗ Returns without prior approval
Return Process
Step 1: Initiate Your Return
Contact our Returns Department via phone or email to receive your Returns Code.
Phone: 0800-123-4567
Email: returns@littlelots.co.za
Step 2: Package Your Item
- Ensure the product is in its original condition
- Use original packaging materials
- Include all components, manuals, and accessories
- Clearly mark the Returns Code on the outside of the package
Step 3: Ship Your Return
- Use a secure delivery method that provides tracking
- Ensure delivery service requires signature upon receipt
- Customer is responsible for return shipping costs unless otherwise agreed
Step 4: Refund Processing
- Our team will inspect returned items within 5 business days
- Refunds will be processed to original payment method
- Processing time: 14-21 days after inspection
Fee Structure
Fee Type Amount Notes Handling Fee10% of purchase price Applied to all returns except for damaged/defective items Return Shipping Varies Customer responsibility unless item is defective Restocking Fee ZAR 250 for items over ZAR 5,000In addition to handling fee
Damaged or Defective Items
Reporting Process
- Document the damage – Take clear photographs of:
- The damaged packaging
- The damaged product
- Any shipping labels
- Contact immediately – Email returns@littlelotsonline.com with:
- Your order number
- Description of damage
- Attached photographs
- Best contact number
- Retain packaging – Keep all original packaging materials until your claim is resolved
Resolution Options
For items confirmed to have manufacturing defects or shipping damage:
- Option 1: Free replacement part(s)
- Option 2: Complete product replacement
- Option 3: Full refund with waived handling fee
Special Circumstances
Bulk Orders (5+ Items)
- Custom return arrangements may be available
- Contact your sales representative directly
Floor Models or Clearance Items
- Reduced return window of 14 days
- 20% handling fee applies
- As-is condition agreed upon at purchase
Warranty Claims
- Separate from standard return policy
- See warranty documentation for specific product coverage
- Processing time may vary by manufacturer
Frequently Asked Questions
Q: Can I exchange an item instead of returning it? A: Yes, exchanges can be processed without the 10% handling fee if the replacement item is of equal or greater value.
Q: What if I received the wrong item? A: If we sent an incorrect item, we’ll cover return shipping and expedite a replacement at no additional cost.
Q: Do I need the original receipt? A: For in-store purchases, yes. For online orders, we can locate your purchase using your order number or account information.
Q: Can I return an item that was purchased using a promotional discount? A: Yes, however, the refund will reflect the actual amount paid after discounts were applied.
Contact Information
Returns Department
- Hours: Monday-Friday, 9:00-17:00
- Phone: +2781 556 3066
- Email: info@littlelotsonline.com
This policy is subject to change. Please visit our website for the most current version.
References: Little Lots Online FAQ, Legal Terms & Conditions