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FAQ
                             

 

Shiping Information

Q. Do you have a showroom?

A. We have a large showroom in Gauteng, Cape Town and Durban, but also make regular use of our supplier showrooms in Johannesburg, Midrand, Pretoria East & Kempton Park, Due to COVID-19 Policies we pre-book all appointments for all showroom visits during the week from 09:00 till 16:00  at our local factories for more info contact for an appointment Online Chairs

Q. Do you have a space planning service?

A. Yes, in fact, we wouldn’t recommend you purchase office furniture without first planning the space in which it will reside. Our designers work with the latest CAD software and liaise regularly with architects and interior designers.

Q. What is the normal warranty period for office furniture?

A. The vast majority of our suppliers provide a 5 year warranty, dependent on product and use. Some suppliers offer even greater warranties of up to 12 years.
Do You Deliver Outside Gauteng?

Yes, we do! Delivery outside Gauteng province (i.e Lempopo, Kwazulu Natal, Cape Town, Mpumalanga etc) at a different delivery fee and lead time.For more information on  All national Delivery feel free to contact us at Online Chairs to discuss delivery options and lead time.

Payment Information

Q. What Payment Options Are Available? 

A. We have Secure Instant EFT (Electronic Funds Transfer) and Direct bank transfer.
Please make sure to contact us on Online Chairs to confirm if we have received your payment to speed up the ordering process and Eta.

Q. Do You Do Cash On Delivery?

A. At the moment, all of our orders our through EFT or BACS, we are in a process of accepting COD and credits.
For more info please contact us on Online Chairs

Q. How Much is Delivery & Installation Fee Gauteng ? 

A. All Gauteng Delivery is a standard fee of R450.00 Ex.vat unless listed on a coupon or discount card, receiving FREE  Delivery. feel free to contact us at Online Chairs for more info.

Q. What are the usual lead times for office furniture?

A. For all Shop All Products lead time is 3 to 5 working days upon order. The lead time varies when we have to locally manufacture product type. On average, most quality office furniture products take between 3-4 weeks to be delivered from the date they have been ordered. Some basic products can take as little as 2 weeks and upholstery up to 6 weeks. For a more exact idea by product please call us for a delivery estimate.

Can I return my purchase? 

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.

The provision of goods and services by The Little Lots Retail Shop is subject to availability. In cases of unavailability, The Little Lots Retail Shop will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee. Please contact us by telephone or email to inform us of your wish to return Products. We may allocate you with a Returns Code which should be included with the package to improve the processing of your return. We may also advise you on how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method that requires a signature upon receipt and return to:
Little Lots Retail  Shop
Online Retail Order Customer Returns
41 Yonder Hill 8 view street,
Rietvalleirand
Pta East 0157

A. All orders are processed the same day and will be shipped the next day to you. In the Gauteng area, you can receive your delivery as quickly as the very next day, and in other areas anything from 2-7 days. Delivery to rural areas might take longer.

Online Ordering

Q. Do I need a login to use your online facilities?

A. Products can be looked up without a login, but can only be ordered with a login and password. Please contact us for further information

Q. Does your website show all price information including the original retail price, our discount, and the net price?

 A. Yes, once logged in we are very transparent about the excellent savings you can make shopping at Little Lots.

Q. Can I see all my previous orders?

A. Order history is an option that can be set up by the user or for the whole account. Please let us know your preference.

Q. Are invoices and statements available through the website?

 A. Yes, full accounts information is available online. This feature is an option by the user, so if not relevant can be turned off.

Q. Do you have a retail store?

A. We do not have a retail store. Selling online allows us to offer a much larger selection of products and this allows us to have better prices than most retail stores.

Q. How long will it take my order to ship?

 A. Most order will ship out within 1-5 business days after funds have been verified and cleared. The delivery date depends on your location but is generally 3-10 business days.

Q. What if there are missing parts in my order?

A. Parts are listed in the assembly manual. If there are any missing parts, please call us within 7 days with the part number that is listed in the assembly manual and we will ship the parts out to you immediately.

Q. Is it safe to order online at Little Lots Office Furniture?

 A. Yes, your online order is completely safe and secure. All information is stored on a secure server and deleted after 30 days to ensure protection. We do not give any information to outside parties and will never do so.

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